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At Altro we are committed to the continuous improvement of products and service. Our "Voice of the Customer" programme is an integral part of the way we do business and we are always keen to hear what you have to say about your experiences with us.
All the feedback you give to us is shared across the company, so that every team can look at how their actions are impacting on customers and what changes they can make. Some examples of those changes are featured in this part of the website, so you can see this isn't something we just talk about, but that we do take action on.
Your observations and opinions really do count. I have noticed a change in the way we work and that my teams are constantly referring back to points that you, our customers, have made on new products, promotions, service and the industry.
Everyone in the Altro team is committed to developing a partnership approach with customers where we share development ideas. This means more collaboration on product development, marketing and customer service activities. I continue to find these discussions incredibly valuable in helping me to shape the future direction of Altro.
I have been delighted to have the opportunity to talk face to face with so many of you, when you have visited us in Letchworth. I always ask the question "So what would you change if you were in my shoes?" and your answers have been hugely influential on the business. Unfortunately, I can't get to meet all our customers, so I hope that you will use our website to share your comments – good and bad - with me through the form below.
I want to thank you in advance for taking the time to share your experience of Altro with us. There are always things that we can do to improve and your comments are so important in helping me direct where we spend our time.
Richard Kahn
