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This innovative system harnesses modern technology to deliver unparalleled assistance to customers while also making significant strides in reducing the company's carbon footprint.
Traditionally, technical support often involved lengthy phone calls or onsite visits, resulting in both time-consuming processes and substantial carbon emissions from travel. However, Altro Technical Services recognised the need for a more efficient and environmentally friendly solution.
With the implementation of the new video call triage process, UK customers can now connect with Altro's team of technical experts virtually, utilising video conferencing technology to troubleshoot issues and provide real-time assistance. This not only accelerates the resolution process but also eliminates the need for unnecessary travel, thereby cutting down on carbon emissions associated with traditional support methods.
"Our goal at Altro has always been to deliver exceptional support to our customers while minimising our environmental impact," said Adam Buxey, European Technical Services Manager at Altro. "By using video call technology, we can offer timely and personalised assistance to our clients, all while significantly reducing our carbon footprint."
The benefits of this new approach extend beyond just efficiency and sustainability. By conducting virtual triage sessions, Altro can reach a wider customer base, irrespective of geographic location, and provide tailored solutions tailored to each customer's needs.
The video call triage process allows for a more immersive and interactive support experience, as customers can visually demonstrate their technical issues to the experts, leading to faster problem-solving, and increased customer satisfaction. And of course, we will still visit site when necessary and appropriate to the support required.
The launch of the video call triage process is part of Altro's commitment to innovation, sustainability, and putting our customers first, positioning the company at the forefront of the industry's evolution towards more efficient and eco-friendly practices.