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Altro's technical services teams are here to help you, wherever you are. They have detailed knowledge of substrate technology and any possible issues that might arise. They can offer you solutions and information on different installation techniques. So, whether you are a contractor, architect, designer or end user, if you need them, please get in touch by calling 01462 489516.
We offer a video call triage service so UK customers can now connect with our technical team virtually for real-time troubleshooting. This speeds up resolutions, eliminates unnecessary travel, and reduces carbon emissions.
Site visits can be arranged so you can see a product you are considering in situ, which has been installed for some time in a similar working environment to your own. If necessary, to satisfy ourselves that our product is suitable for you and to reassure you that it will meet your exact needs, a test area can be installed.
Your Altro consultant can provide information on cleaning and maintenance to help make sure that your product continues to give you complete satisfaction for the lifetime of the installation. So please get in touch to find out more.
“There are no issues with cleaning at all, and the flooring still looks good and is performing very well.”
“We chose Altro Whiterock wall surface material, because it was clearly a better alternative over tiles. This wall is easy to keep clean and hygienic. This material was also quick to install.”
We set up our global customer care centres to give you information and support when you need it, establish and satisfy your requirements, and contribute to the smooth running of your projects. The customer care teams will support you before, during and after installation; the teams are comprehensively trained and can answer your queries on anything from technical issues to sample requests. They’re just at the end of the phone or email.
The customer care teams’ mission is to help you get the solution you need, as quickly as possible. All sample requests are processed the day they are placed, plus we operate stringent stock checks and timely deliveries to ensure that, whenever possible, you receive the product you need when you need it.
“We have known Altro, a reliable supplier, for many years … Moreover, Altro are able to provide a relevant expert opinion on the latest fire safety guidelines and flooring durability.”
“Having dedicated teams within the customer care centre means any customer contacting us, or being contacted by us, will be speaking with a specialist; the right person to help them quickly and efficiently. For the staff, although they may be working in different areas, sitting together and being amongst staff working within other parts of the business means there is current, consistent knowledge and agreed processes. This makes a big difference when providing a really good customer experience.”
We really believe that the premium installation of our products is vital. That's why we run highly popular, multiple training schools internationally to train a network of professional installers in the latest techniques and to promote best practice. We stand behind our installers and always recommend that you use Altro trained installers.
“We put every member of our staff through the Altro training school as it’s such a good starting point to give them the right knowledge and the opportunity to see how things should be done”
We also run Continuing Professional Development (CPD) training sessions for our customers to arm you with knowledge to help develop your business. Our CPDs include slips and trips, plus dementia. Click here for more information.
